Whitelisting Sites

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    Sylvie Rollason-Cass

    Hi Jessica,

    Sorry for the late reply! If you haven’t yet, running a crawl using Brozzler is a good first step. It's sometimes able to access content that the Standard crawls can't. If Brozzler doesn't help please consider sending in a support ticket for these sites. There are a number of reasons why a site might return a 403 error and we can help determine whether you need to share IP info with the site owner or if there may be alternate options.

    Thanks!

    Sylvie

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