Submit a request

This request form is for Archive-It Pro level partners to submit support tickets. If you’re not a partner and would like to learn more about our web archiving service, please let us know here instead.

Please note that this service is not supported for Archive-It Basic or Archive-It Sponsored level subscriptions unless you are reporting a system issue.

Please include your information and some basic details about your issue on the form below if you have any questions or requests related to Archive-It. A member of the Archive-It team will respond to you within 4 business days.

If you are reporting multiple separate issues, please submit one issue per ticket to help us track and respond to issues effectively.

Administrative Support

For administrative support requests (account renewals, data increases etc.) please use our Administrative Support form

Archive-It User Support

Before you submit your support question, please consider these recommendations:

Please enter the details of your request. If applicable, please be sure to include the collection name and/or any URLs that would be helpful for our support team to review your question. If you would like to submit a screenshot to help illustrate your question, please attach a file below.

Add file or drop files here