Submit a request

This request form is for Archive-It Pro level partners to submit support tickets. If you’re not a partner and would like to learn more about our web archiving service, please let us know here instead.

Please note that this service is not supported for Archive-It Basic level subscriptions.

Administrative Support

For administrative support requests (account renewals, data increases etc.) please use our Administrative Support form

Archive-It User Support

Before you submit your support question, please consider these recommendations:


Please enter the details of your request. If applicable, please be sure to include the collection name and/or any urls that would be helpful for our support team to review your question. If you would like to submit a screen shot to help illustrate your question, please attach a file below. A member of the Archive-It team will respond to you within 4 business days.

Add file or drop files here