Submit a request
This request form is for Archive-It Pro level partners to submit support tickets. If you’re not a partner and would like to learn more about our web archiving service, please let us know here instead.
Please note that this service is not supported for Archive-It Basic level subscriptions.
Administrative SupportFor administrative support requests (account renewals, data increases etc.) please use our Administrative Support form
Archive-It User SupportBefore you submit your support question, please consider these recommendations:
- ✅ Have you checked the System Status page for updates on any service-wide issues?
- ✅ If the problem is related to your Wayback links not working:
- Have 24 hours or more passed since the crawl completed? It takes up to 24 hours for Wayback links to generate.
- Are you trying to access Wayback links for a test crawl? Wayback links for test crawls can only be accessed via the Seeds tab of the crawl report.
- ✅ Did you follow the relevant site-specific scoping rules for your seeds?
- ✅ Have you completed our recommended Quality Assurance steps?
- ✅ Did you try searching the Help Center for an answer to your question?