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Raven Germain

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Latest activity by Raven Germain
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    Raven Germain created a post,

    Introducing our live chat support service

    As part of our ongoing efforts to boost access to support and improve the support experience, ​​the Archive-It team is excited to announce the return of our live chat support service. Please note t...

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    Raven Germain created an article,

    Archiving Tableau

    Tableau is a data visualization software company that queries spreadsheets and databases to generate graph-type visualizations and dashboards. Because Tableaus are highly dependent upon human react...

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    Raven Germain commented,

    Hi Lorrie, Engineering development for sharing seeds between collections is currently in active progress. We are continuing partner testing and feature development this quarter and we aim to releas...

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    Raven Germain created a post,

    Testing a new way to reach us: Live chat support

    Some Archive-It partners may have already noticed an additional feature to our existing Help Widget while logged into the partner application. In an effort to boost access to support and improve th...

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    Raven Germain created an article,

    Live chat support

      Our live chat support service is currently in its pilot phase and will be available starting August 2, 2022.    Live chat support is now accessible through the Help Widget in the Help Center or ...

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    Raven Germain commented,

    Hi Dan,  Great question! If you haven't already, we recommend re-crawling seeds that return this error using Brozzler. If this doesn't do the trick please feel free to submit a support ticket so we...

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    Raven Germain commented,

    Official comment

    Hi Jessica, Great question! These three crawl status codes all indicate a live web issue (you can read more about crawl status codes in the Help Center here). Before a site is crawled, the crawlers...

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    Raven Germain created an article,

    Archive-It Partner Meeting Discussions, 2021

    The 2021 Archive-It Partner Meeting was held virtually on September 29, 2021. For presentation materials and recordings from the event, see: Archive-It Partner Meeting Presentations, 2021. Live tal...

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    Raven Germain created an article,

    Archive-It Partner Meeting Presentations, 2021

    The 2021 Archive-It Virtual Partner Meeting was held on September 29 2021 [agenda] Jump to: Presentations Question+Answer Sessions Breakout Discussion Groups Presentations Web Archiving Year In ...

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    Raven Germain commented,

    It's my pleasure, Kelly! Glad it worked out!