Avatar

Raven Germain

Follow
  • Total activity 37
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 2
  • Subscriptions 16

Activity overview

Latest activity by Raven Germain
  • Avatar

    Raven Germain created a post,

    Introducing our live chat support service

    1. Community
    2. Announcements

    As part of our ongoing efforts to boost access to support and improve the support experience, ​​the Archive-It team is excited to announce the return of our live chat support service. Please note t...

    • Raven Germain
    • Created
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Raven Germain created an article,

    Archiving Tableau

    1. Archive-It User Guide
    2. Scoping crawls for specific types of sites

    Tableau is a data visualization software company that queries spreadsheets and databases to generate graph-type visualizations and dashboards. Because Tableaus are highly dependent upon human react...

    • Raven Germain
    • Edited
    • 1 follower
    • 0 comments
    • 1 vote
  • Avatar

    Raven Germain commented,

    1. Community
    2. Community Help
    3. Adding Existing Seeds to a New Collection

    Hi Lorrie, Engineering development for sharing seeds between collections is currently in active progress. We are continuing partner testing and feature development this quarter and we aim to releas...

    • View comment
    • Raven Germain
    • Edited
    • 1 vote
  • Avatar

    Raven Germain created a post,

    Testing a new way to reach us: Live chat support

    1. Community
    2. Announcements

    Some Archive-It partners may have already noticed an additional feature to our existing Help Widget while logged into the partner application. In an effort to boost access to support and improve th...

    • Raven Germain
    • Edited
    • 2 followers
    • 0 comments
    • 1 vote
  • Avatar

    Raven Germain created an article,

    Live chat support

    1. Archive-It User Guide
    2. Getting Started

      Our live chat support service is currently in its pilot phase and will be available starting August 2, 2022.    Live chat support is now accessible through the Help Widget in the Help Center or ...

    • Raven Germain
    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Raven Germain commented,

    1. Community
    2. Community Help
    3. HTTP 426 Error

    Hi Dan,  Great question! If you haven't already, we recommend re-crawling seeds that return this error using Brozzler. If this doesn't do the trick please feel free to submit a support ticket so we...

    • View comment
    • Raven Germain
    • Edited
    • 0 votes
  • Avatar

    Raven Germain commented,

    Official comment
    1. Community
    2. Community Help
    3. Crawl Codes

    Hi Jessica, Great question! These three crawl status codes all indicate a live web issue (you can read more about crawl status codes in the Help Center here). Before a site is crawled, the crawlers...

    • View comment
    • Raven Germain
    • Edited
    • 0 votes
  • Avatar

    Raven Germain created an article,

    Archive-It Partner Meeting Discussions, 2021

    1. Software and Services
    2. Archive-It Partner Meetings

    The 2021 Archive-It Partner Meeting was held virtually on September 29, 2021. For presentation materials and recordings from the event, see: Archive-It Partner Meeting Presentations, 2021. Live tal...

    • Raven Germain
    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Raven Germain created an article,

    Archive-It Partner Meeting Presentations, 2021

    1. Software and Services
    2. Archive-It Partner Meetings

    The 2021 Archive-It Virtual Partner Meeting was held on September 29 2021 [agenda] Jump to: Presentations Question+Answer Sessions Breakout Discussion Groups Presentations Web Archiving Year In ...

    • Raven Germain
    • Edited
    • 1 follower
    • 0 comments
    • 0 votes
  • Avatar

    Raven Germain commented,

    1. Community
    2. Community Help
    3. Saved Test Crawl not showing up in Public Collection Link

    It's my pleasure, Kelly! Glad it worked out!

    • View comment
    • Raven Germain
    • Created
    • 0 votes