While we continuously investigate and implement replay improvements, some websites are not created in a way that is "archive-friendly" and can be difficult to replay in their entirety. When reviewing your archived content, please keep these limitations in mind.
Every browser is designed differently. This means that Wayback pages replay differently in various browsers. It also means your browser can sometimes affect access to your Archive-It account.
If you’re having trouble with one browser, test the page in another to see if you can replicate the issue. We recommend using Firefox or Chrome over other browsers.
This article will provide some further troubleshooting steps you can take for browser issues.
There are a few factors that can affect browsers' performance, including:
Browsing data and cookies
Excess browsing data and cookies in your browser's cache can affect Wayback pages' replay or access to your Archive-It account.
Clear your cache often to resolve performance issues. To clear your cache, follow the link for your browser:
Then try reloading the Wayback page or your Archive-It account.
You can also clear specific hosts from your cache, if you want to keep other sites logged in on other tabs in your browser. For example, clear:
- wayback.archive-it.org host if loading a Wayback page.
- partner.archive-it.org host if accessing your Archive-It account (you'll need to login again).
Alternatively, you can use a private browsing window if you don't want to clear your cache. The private browsing windows can often be opened from the browsers' File menus.
Privacy extensions can cause unexpected replay results in Wayback. They can disable style-sheet formatting or result in blank pages. Examples from the past include Privacy Badger, HTTPS Everywhere, and LastPass. Other extensions may also interfere in these or other ways.
Disable your browser extensions by following the instructions for your browser:
Then try reloading your Wayback page or Archive-It account.
Out of date browsers
Outdated browser software can cause problems with Wayback replay and Archive-It account access.
Check to see if your browser is up to date by checking the About section listed under the browser name in the top menu. Compare your version number with https://updatemybrowser.org.
If your browser isn't on the most recent version, update it by following the instructions:
Clearing your cache, disabling extensions, or updating your browser should help resolve many issues loading Wayback pages or accessing your Archive-It account. Once you've reloaded the page, if there is no noticeable improvement, please submit a support ticket.